After you have paid your order, it can take some time before we receive the confirmation from our bitcoin provider. It usually only takes a couple of minutes. In rare cases, this process can take up to a couple of days.
If it takes more than a day and your order is still not set to paid then read this article first: How can I speed up my unconfirmed bitcoin transaction?
- Placing an order at weekends might take longer, it could take up to Monday afternoon. Please wait until Monday afternoon before contacting support. In some situations we have to manually process the transactions.
- For more information check out our complete "Bitcion Guide".